• 09-Nov-2022 to Until Filled (MST)
  • Phoenix, AZ, USA
  • Salary
  • Full Time

Health, dental, vision, 403(b) retirement plan with employer match.


Position Title: Home Care Services (HCS) Supervisor

Reports To: HCS Branch Manager

Office Location: 5025 E. Washington St., Ste. 200, Phoenix, AZ 85034

Position Summary: Completes Consumer intake and assessment. Interviews and evaluates Consumer Specific applicants. Completes Personal Care Assistant (PCA) performance evaluations, refer PCA to Consumers. Assist with conflict resolution between PCA and members. Manage PCA schedules and Electronic Visit Verification adherence.

Program Service: Ability360 delivers high-quality, person centered non-medical home care services including attendant care, personal care, homemaker, and respite to AHCCCS/ALTCS/DDD eligible members in their homes or places of residence.

Required Education and Qualifications:

  • Combination of 3 years education and experience in case management and/or home care supervision/leadership working with Personal Care Assistants and Consumers.
  • Knowledge of Electronic Visit Verification systems.
  • Experience with the Department of Developmental Disabilities a plus.
  • Knowledge of DCW training, requirements and processes.
  • Bachelor's Degree preferred, but not required.
  • Outstanding interpersonal communication skills.
  • Valid Finger Print Clearance Card and 3 references (2 personal, 1 employer)
  • Clean driving record, reliable transportation, current auto insurance and driver's license.
  • Knowledge of AHCCCS Health Plans.
  • Bi-lingual a plus.

Essential Responsibilities / Accountabilities:

  • Conduct on-site assessments to all Consumers to determine personal care needs, (i.e. service, hours, days).
  • Input all documentation regarding Consumers (i.e. service assessment and notes, on-site visit date). Provide documentation to case manager within 24 hours.
  • Conduct Consumer specific evaluations and training to qualified applicants, (i.e. technique, skill, safety and knowledge of Consumers disability).
  • Conduct on-site visits within five working days of placement of PCA to complete Consumer service agreement.
  • Conduct on-site Consumer home visits to evaluate service in 5, 30, 60, 90 days and every 90 days thereafter.
  • Conduct on-site Consumer home visits to evaluation PCA skills and performance in 5 days from initial hire date and annual visits thereafter. (Consumer/Consumer
  • Representative must be present during the visit).
  • Monitors retention, performance, competency and attitude of PCAs on an ongoing basis.
  • Ensure completion and accuracy of all documentation and information required by the health plans.
  • Communicate frequently with health plan case manager for customer service and care coordination purposes.
  • Maintain case notes for Consumers and PCA.
  • Assist in resolving any disputes that may arise between a PCA and Consumer.
  • Refer appropriately skilled PCA to Consumers.
  • Ensure all changes in Consumer/PCA documentation are current, (i.e. incomplete, start/end dates) contact case manager by phone on the day of any change.
  • Refer Consumers to other Ability360 Units as appropriate for other services.
  • Complete Direct Care Worker training
  • Other duties as assigned.

Other Competencies:

  • Adaptability/Flexibility
  • Ability to assume a wide range of assignments.
  • Proficient in Microsoft Word, Outlook, and Excel.
  • Strong written and oral communication skills.
  • Ability to work a flexible schedule with travel to meetings and Consumer sites.
  • Establishes and maintains effective internal working relationships with co-workers at all levels, Consumers and case managers.

Work Environment:

While performing the duties of this job, the employee works in an office and community setting. Local travel by car, 60%.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am to 5:00pm. Evening and weekend work may be required as job duties demand.


A competitive salary commensurate with experience with a complete benefits package including health, dental, vision, 403(b) retirement plan with employer match.

Ability360's Affirmative Action Policy:

Ability360 abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, disability, or national origin. Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Further, Ability360 will not discriminate against any employee or applicant on the basis of any protected status under federal and Arizona law, including Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination and Employment Act, State Executive Order No. 75-5, the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act.

When applying for a job and being considered for employment, applicants are given a form prescribed by the US Department of Labor Office for Contract Compliance Programs (OFCCP) asking him or her to voluntarily disclose whether he or she has a disability. Applicants may complete this form understanding that the information on it is kept separate from their application materials or any subsequent personnel file. The information is for statistical purposes only as required by Federal law. An applicant who completes the form is not guaranteed a job or any special preference for a job.

Reasonable Accommodation:

Any employee, whether full or part-time, who requests a workplace modification or an alteration in policies, practices or procedures for purposes of providing an accommodation based on disability and performing the essential functions of the job is accommodated pursuant to Title I of the Americans with Disabilities Act.

Ability360 is fragrance Free!

Please do not wear scented products at Ability360 while at work, meetings and/or events. Thank you!

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